RECRUITMENT OF LOCAL IT OFFICER AT THE SENEGAL COUNTRY OFFICE (COSN)
AFDB1JP00000034
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Status
Not Applied
Next Step
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Posted On
2025-07-05
Period
2025-08-11 to 2026-08-10
Job Type
Temporary Full Time
Location
Abidjan 01CIV
Category
Business Professional
Description
The main objectives of this consulting assignment are: • Provide technical support services pertaining to Information and Telecommunications technologies including Office Automation, Business Applications, Internet, E-mail, Audio and video conferencing. • Repair and maintain office equipment. • Assist in system configurations and provide support to users of Information Technology (IT) tools.
Application Close Date
2025-07-13
Engagement Type
Individual Consultant
Job Family
15.Information Management Technology
A. Background Objectives
BACKGROUND
The African Development Bank Group (AfDB) is a regional multilateral development institution established in 1963 with a mandate to further the economic development and social progress of African countries, individually and collectively. The Bank has approximately 2000 staff members, who have been recruited from a wide geographic area only limited by membership in the Bank. There are currently 80 different nationalities from Africa, Asia, Europe and the Americas represented within the Bank making the institution multicultural in every sense of the word. The Bank has two official languages: English and French. It co-operates with a large network of international development partners.
Corporate Information Technology Services Department (TCIS)
The strategic objective of the Corporate Information Technology Services department (TCIS) at the Bank is to align the IT delivery strategy along with the Bank’s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IT). Under the leadership of the Bank’s Information System’s Director, TCIS department is mandated by the Bank to deliver the best possible IT services for the Bank staff and help achieve the results that will get the Bank closer to accomplishing its development goals.
OBJECTIVE
The main objectives of this consulting assignment are:
• Provide technical support services pertaining to Information and Telecommunications technologies including Office Automation, Business Applications, Internet, E-mail, Audio and video conferencing.
• Repair and maintain office equipment.
• Assist in system configurations and provide support to users of Information Technology (IT) tools
B. Scope of work
The Consultant's duties will include, but not limited to, the following:
User Support – Provide technical assistance and resolve incidences related to ICT hardware and software using existing service management process.
Installation & Configuring - Installation and configuration of both ICT software and hardware
• Application Support - Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc. through participation in project management meetings, User Acceptance Testing, Training and Change Management.
Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff using Zoom, MS Teams, Webex etc.
End-user Training – Provide training on all Bank applications and hardware.
Record keeping - keep detailed records of IT assets, network configurations, hardware specifications and incident resolution. Compile statistics on users’ calls pertaining to voice, data and videoconference facilities
Team Player - Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
Reporting – Provide reports on projects, activities, issues, incidents, meetings and others.
Perform any other duties reasonably requested by the Supervisor
C. Deliverables Expected
The following is the list of expected deliverables during the assignment:
• IT and Telecommunications services provision which meet the needs of the business.
• Local office operations which meet a very high standard and ensuring 100% availability, reliability and maintainability.
• Highly available IT solutions which meet the local office requirements
• Responses and resolutions of incidents and requests within the defined service level agreements.
• Reduced negative business impact by timely and proactively escalating problems for further investigation and resolution.
• A continuously improving suite of IT services in the local office.
• Monthly report on accomplishment of assignment
D. Duration and Timetable for the Assignment
The assignment duration is twelve (12) months from the date of signing the consultancy agreement.
E. Bank Contribution and Institutional Arrangement
Business requirements for IT support
F. Duty Station
The work will be carried out at the Bank’s Senegal Office (COSN).
G. Essential Specialized Skills/Knowledge/Competencies
• At least a master/engineering degree in Computer Science, Information Systems, or equivalent degree in Engineering or closely related disciplines
• At least 05 years’ experience in similar assignment.
• Proficiency in networking and communication technologies: TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions
• Knowledge and experience of VSAT VoIP and voice gateway technologies
• Skilled in Microsoft Teams, Zoom and other Audio/Video Conference systems
• Knowledge and experience of large IT infrastructure components (server, storage, data center and campus network).
• Knowledge or familiarity/exposure with/to Windows, Unix and Linux environments
• Experience and/or knowledge with QoS implementation, VoIP, WAN switching and routing, load-balancing and application-delivery solutions
• Ability to communicate in English and/or French with good working knowledge for other language.
• Familiarity with network and IT service monitoring tools such as PRTG, NAGIOS, CACTI, Cisco Prime and so on.
• Knowledge corporate applications such as different SAP modules, Office365, MS Teams, OneDrive, SharePoint
• A good understanding of Cloud systems and Collaboration services
• Good knowledge and experience of data collection and geo-mapping tools such as Kobotoolbox in particular, as well as reporting and dashboard tools such as PowerBi will be and added value
H. Supervisor
The consultant will report to the Principal Regional IT Coordinator RDGW Region.
